Refund and Return Policy
Providing our customers with superior customer service is extremely important to us. We're a small, family-run business, and without each customer, we wouldn't be able to turn our gardening passion into a small business that allows us to grow more and continue to share our seeds and supplies with others. That said, if there is a problem with your order, please reach out to us. We'll try our best to help resolve the issue in accordance with our refund and return policy in a fair and timely manner.
Garden Tools
Our refund and return policy lasts 30 days on garden tools. If 30 days have passed since your purchase, we will not offer a refund or return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must also contact us first for a Return Authorization Form before sending back the item(s). The return shipping, tracking, and insurance cost is the sender's responsibility. We aren't responsible for any lost or damaged returns.
We only refund the amount of the returned product(s); shipping costs will not be refunded.
Non-Returnable and Non-Refundable Items
Several types of goods are exempt from being returned or refunded. Perishable goods such as seeds and live plants (live plants are local pick-up only) cannot be returned or refunded. We also do not accept returns or refunds on liquid products or edible products.
Additional non-returnable and non-refundable items:
- Gift Certificates
- Gift Cards
- Any item deemed hazardous by the shipping carrier
Order Cancellation or Modification
Once you place an order and your credit card authorization has been accepted, there is no way to add, subtract, or exchange items for different items.
If your order is still marked as "processing," email us immediately, and we can cancel and refund the order before it has been shipped.
If your order has been marked as "shipped," any cancellation or refund request will be viewed as a return and will be processed in accordance with our refund and return policy listed on this page.
Seed Refunds and Returns
All seed sales are final unless the seeds are damaged or lost in transit. We also do not provide returns or refunds for seeds that didn't germinate. All of our seed lots are tested for germination percentages before they are approved for sale, packaged, and shipped. If you're unfamiliar with the proper germination practices for the fruit or vegetable type that you purchased, please research the best germination and growing practices for each type beforehand to give yourself the best chance for success.
We also do not provide refunds for any pepper or tomato variations. Often peppers and tomatoes in earlier filial generations are unstable and may not grow exactly as shown in the product picture and description. We also aren't responsible for any plant diseases you may incur during the growing season using our seeds, tools, or garden supplies as it's out of our control to know your climate, the types and levels of diseases present, and whether proper sterilization was practiced during all stages of the growing process.
Damaged or Lost Item(s) Due to the Carrier
In the event your package is damaged or lost due to the carrier, a claim with have to be filed with the USPS (or applicable carrier) on all orders. Often, for us to be able to file a claim, we might request photos from you of damaged goods to provide to the carrier. Once we have everything we need from you to make a claim, we'll either mail your order again or grant a refund, whichever you prefer. We do reserve the right to refund only and not mail again in some cases depending on stock quantities, etc. Please see our Shipping Policy page for more details on lost and damaged items.
Return Process
To complete your return, we require a receipt or proof of purchase along with an approved Return Authorization Form before the return is sent.
If applicable, please do not send your purchased tool(s) or other garden supplies back to the manufacturer. The manufacturer will either ignore your request or ask that you work with us since we sold you the item(s). We also won't honor any return not sent to us since we didn't receive an item to process for a return.
To return your tool(s) or garden supplies, please email us to receive a Return Authorization Form. Once the RAF has been approved, you'll receive the address on where to send your item.
There are certain situations where only partial refunds are granted:
Any tool or non-perishable garden product not in its original condition, is damaged or missing parts for reasons not due to our error.
The return shipping, tracking, and insurance cost is the sender's responsibility. If it's determined the reason for the return is because of our error, we will cover the return shipping cost on tools and select garden supplies only.
If you are returning an item, you should consider using a trackable shipping service that includes shipping insurance. We do not guarantee that we will receive your returned item. We are not responsible for any lost or damaged returns, so your purchase of tracking and insurance on the return that you're sending will help protect you and your return. You will also be responsible for filing a claim if your return package is lost or damaged.
Received Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you concerning the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The credit posting usually takes 5-10 days to appear in your account.
Late or Missing Refunds
If your refund hasn't posted to your account, please first thoroughly check your account statement again.
Then contact your bank or credit card company as it may take in some cases 5-10 days before your refund is officially posted.
Please note, if applicable, banks often have an additional processing time once funds are received before a refund is posted.
If you’ve done all of this and you still have not received your refund after 10 days, please contact us: support@rebecvalleyfarm.com.
Sale Items
Only regular-priced tools and non-perishable garden supplies can be returned. All sale items (whether seeds, tools, garden supplies, etc.,) are final and cannot be returned or refunded. We do not offer refunds or returns on gift cards or perishable goods such as seeds, garden liquids, or edible products. Please see our complete Return Policy and Return Process above on what qualifies for a return and how to request a return.
Gifts
If the tool was marked as a gift when purchased from someone besides you and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the tool wasn’t marked as a gift when purchased and the gift giver had the order shipped to themselves to give to you later, a refund will only be given to the gift giver, and you will need to work with them to obtain the refund amount.
To return your tool(s) or garden supplies, please email us to receive a Return Authorization Form. Once the RAF has been approved, you'll receive the address on where to send your item.
You are responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
After you've been approved to make a return, we recommend that you consider purchasing tracking and shipping insurance on your return package. There is no guarantee that we will receive your returned item, and we aren't responsible for any lost or damaged returns.
Wrong Item(s) Received/ Missing Item(s)
In the event we send the wrong item(s), or you're missing one or more items, please let us know immediately upon delivery. We'll make it right with you at our expense. Please be advised that we now keep a photo record of the packaged contents along with the accompanying shipping label for every envelope, bubble mailer, and box that we send to each customer for shipping insurance purposes.
Our Email
Please contact us at support@rebecvalleyfarm.com for questions related to refunds and returns.